FAQs
Everything you need to know about our puppies, process, and what to expect.
What is included with a puppy?
All of our puppies will have received a health check from a licensed veterinarian. This includes their first vaccination and deworming. All of our puppies come with a 2 year genetic health warranty as our parents will always have been checked for genetic health issues as well.
Upon transferring a puppy we will provide a re-homing kit which includes a portion of their puppy blanket, and zip-lock bag of food to adjust your puppy to your desired brand of food, vet records and ask about microchipping (new).
What is NOT included with a puppy?
We offer to meet families at our closest major airport the day they are ready. This is an extended trip for us, but we do know it is really helpful for our families that want to fly in themselves. Unfortunately, alterations to these plans may require additional costs. We don't try to make money on alterations, however we are not always available to travel 5–6 hours and in attempts to accommodate we often have to hire a trusted individual to accomplish these tasks.
When looking at plans for pickup, consider additional costs of holding the puppy for a significant amount of time (about a week or longer) and extra travel needed to meet your needs. We are always excited to meet our families at the airport, but the cost of the puppy does not include excessive alterations to pickup plans.
What is included with the puppy is what is included. Other items needed for transport should be considered or asked about. We are glad to make recommendations or order items in for you so they are with your puppy at pickup. Whatever we need to do to help out!
When will you have a puppy available?
The best way to find your perfect match is to explore a few pages on our site — here's the order we'd recommend:
Available Puppies — Your first stop. This is where you'll find any puppies that are ready to reserve or take home right now. If a spot is open, it'll be here.
Planned Litters — If nothing is available just yet, check here to see what litters are in the works. This page shows upcoming pairings so you can plan ahead and get on a list before puppies even arrive.
Our Mommas — Want a feel for what future litters might look like? Browse our mommas to learn about their personalities, sizes, and coat types. It's a great way to get excited about what's coming.
We do our best to keep everything up to date, though as with anything involving animals, timing can shift a little. When in doubt, just reach out — we're always happy to chat.
How do deposits work?
Every deposit is applied toward your puppy's final price — our puppies typically range from $3,000–$4,500.
The deposit ladder
1. $200 — General waitlist deposit: secures your priority for upcoming litters.
2. $500 — Litter list deposit: reserves your spot on a specific litter's selection list. Already on the waitlist? Your $200 upgrades — just $300 more.
3. $500 — Confirmation deposit: due when you select your puppy, bringing your total deposits to $1,000.
4. Remaining balance: due at pickup.
Reserving an available puppy directly
If you've fallen for a specific puppy on our Available Puppies page, a $1,000 reservation deposit secures that exact puppy, with the balance due at pickup.
When each is due
Join the general waitlist anytime. Litter list spots open when a litter is announced and are reserved in deposit order; waitlist families have until the day after the puppies are born to upgrade and keep their priority. Puppy selection begins when the puppies are about 3 weeks old, in deposit order, and the confirmation deposit is due at selection.
Refunds
All deposits are non-refundable but may be transferable to a future litter at our discretion. If the litter doesn't have the gender, coat texture, or specific markings you've chosen (or comes up short a puppy), your litter deposit is refundable and you return to your original waitlist position. However, if a puppy with your chosen traits is available, you are considered committed to those traits during the selection process — families below you on the list will be given preference for puppies that don't match your chosen traits. Once a puppy is selected, any withdrawal forfeits all deposits as a fee for re-homing the puppy.
How to pay
We'll email you a Square invoice (card or ACH, 3.2% service fee), or pay fee-free by Venmo @natalie-leany or Zelle @frostedgoldendoodles — just include your name and the litter in the note.
How is the final price determined/paid?
All prices will be set at our litter announcement but within our listed range on our website. They will still vary based on sex and markings but those will be specified as well.
Full payment (price minus deposits) is preferred in cash or cashier's check at puppy pickup. For families using a travel nanny, final puppy payment is due at eight weeks of age.
We ask that payment be arranged ahead of time because electronic forms of payment often have daily transfer limits. Handling this in advance ensures a seamless transfer process for everyone.
Do you work with Travel Nannies?
We absolutely do. If you're nearby, local pickup is always a great option — but for families further away, we're happy to coordinate through our trusted third-party travel nanny service. We utilize a third party company which charges $600–$800 depending on destination throughout the lower 48 states' major airports. Smaller airports are an option, but an additional fee may be necessary.
This service is a standby service. This means flexibility on pickup time may be needed. There are options for confirmed flights, just inquire for more details. Travel Nannies fly via standby, therefore the times may be altered. Understanding this can create a complexity of issues if times change, however we are unable to control these occurrences. Overall, the process goes fairly smoothly a large majority of the time. Booking a Flight Nanny cannot occur until your puppy has had a deposit placed. Payment for the nanny service is due the day before transport takes place.
Process For Using a Flight Nanny:
1st: Reserve a puppy with a deposit.
2nd: Request a Flight Nanny.
3rd: Determine appropriate options for date of travel. Discuss with Frosted Goldendoodles.
4th: Frosted Goldendoodles will request a Flight Nanny 1–2 weeks prior to travel date.
5th: Once a Flight Nanny with estimated flight times is confirmed, a group text will be created a day or two prior to travel to keep all parties updated. Payment for the nanny service ($600–$800) is due the day before transport takes place.
6th: Final payment for your puppy is due at eight weeks of age.
Who raises the puppies?
We strive to raise puppies in a home environment at ALL times. As you can imagine, multiple litters in a year would be quite overwhelming in a single household. However, we have taken the approach of using our guardian families to assist in raising puppies. Under our guidance, training, and monitoring we can accomplish the full care our families expect for their puppy while having a house full of children and neighbors to provide the handling each puppy deserves. We DON'T use kennels!!!
When inquiring about a puppy and looking to perform a FaceTime with them, you will be connected with the guardian family to see the puppy.
Can you keep my puppy longer if we're not ready at 8 weeks?
Yes — for select litters we offer a structured training and boarding program run through our guardian families. We have a 2-week program for $900 or a 4-week program for $1,700 (which also includes second-round vaccinations). These spots are limited and must be pre-arranged before puppy go-home.
Because our standard airport meet is timed to the 8-week handoff, families using the training program may need to arrange separate transport at pickup — we'll walk through the options with you. Curriculum is tailored per litter.
How do I pickup my puppy?
Our mammas may be located in a few different locations in Utah. A majority of our families choose to fly, so depending on which location, we will offer to meet you at our closest major airport the day they are ready. LAS (Las Vegas, NV) is our main hub for meeting families. Always check when making arrangements which airport your puppy would be flying out of!!!
If a different day is needed, we charge a $200 travel fee. If extended boarding is needed (about a week or longer) we charge $150/week. Looking for a longer stay with structured training? See our training and boarding program — that's a different tier than basic boarding.